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Topic : Multiple tasks and a step by step tutorial To my knowledge step-by-step tutorials should have the form of a ladder, where you describe how to get to a place step by step– accomplishing a - selfpublishingguru.com

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To my knowledge step-by-step tutorials should have the form of a ladder, where you describe how to get to a place step by step– accomplishing a single task at the end. Is it possible to accomplish many tasks while using the step-by-step approach? For example:

How to view a contact in Gmail?

Open Gmail
Click on Contacts
To view a single contact, click on the name
To view all the contacts, click the "contacts" link

Now, I am confused about step 3 and 4. Is it okay to list the two this way? I could list these two under a single step, but I have more than two items and this was just an example.


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Maybe it will be better to divide this multiple task for two instructions?

Viewing a single contact

Open Gmail.
Click on Contacts.
Click on the name.

Viewing all the contacts

Open Gmail.
Click on Contacts.
Click the "contacts" link.

If you can, I suggest to show these instructions using simple diagrams with flows which show how to do it step by step.


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If you want your tasks to have multiple endpoints, then you need to have an EXPLICIT branching point.

1 Open Gmail
2 Click on Contacts
3 Do you want to view (a) a single contact or (b) all contacts.
4a To view a single contact, click on the name
4b To view all the contacts, click the "contacts" link.


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