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Topic : Re: An alternative to saying 'users' when describing features I'm creating some copy describing new web-app features for a number of different audiences (users, managers of sections of the site, owners - selfpublishingguru.com

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I came across some advice on technical writing that said you should talk about users - that is, real people by using "you". You can then refer to the system in the third person.

The problem occurs often in the unix system admin world that you need to create user accounts for different purposes. For example instead of using "root" you may need to create a separate system account (for example, appuser) to own certain processes but that nevertheless does not have root level rights to the entire system. Developers often refer to these types of accounts as users as well just to confuse things.


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