: Re: An alternative to saying 'users' when describing features I'm creating some copy describing new web-app features for a number of different audiences (users, managers of sections of the site, owners

@Fox6458700

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Talk to the user, rather than about the user. Unless "the User" is someone other than the person reading your work.

I think users appreciate it more when it seems like the writer understands their problems and wants to help them be successful.

There's also the possibility of confusion if you talk about "the user" -- with potential safety implications: Exactly who is supposed to do what, when?

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