: Re: What is the difference between "accurate" information in a document and "believable" information? As part of some research I am doing on measuring documentation quality, I have come across the
I don't agree with the answer of Paul.
Technical communication should be accurate, without doubts. If it is not accurate, people tend not to use it, so it will annihilate the purpose of technical documentation.
But technical documentation should be believable, for the same reason, else the people will start not to read it.
To be believable, the difficult points should be explained (maybe just in a footnote, or as reference). Readers must be sure that their (previously held) believes were wrong, not the technical documentation.
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