: Re: Instruction manuals: should the end-user be addressed directly (passive vs imperative)? Manuals come with virtually any appliance, and they typically target the end-user. Among other things (legal
Use direct, simple, clear, imperative instructions.
Passive voice and subjunctive make your language unclear and complicated for an international audience. Luckily in this respect there is no argument among the various schools of thought. For details, peruse the following style guides. Both make very instructive reading.
The IBM Style Guide is my reference of choice, when in doubt:
IBM Style Guide
Microsoft's own version is a little more controversial but some companies insist on it:
Microsoft Manual of Style
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