: Re: Problems with getting meaningful and actionable feedback from readers As someone who doesn't get paid to write stuff nobody reads :), I'm always on the lookout for the best ways to collect meaningful
This depends somewhat on the audience. You could have internal corporate docs that can only be viewed by coworkers, publicly available docs that everyone can see, etc. Certainly a comments section is a good start, as is contact information for personalized support.
Generally there is also a review process to get the docs published in the first place. This is best handled by making review and sign-off a requirement that is enforced by project management, and not an informal process.
For example, if you are using a project management system like Jira, Remedy, etc. the item should be added to the task for the SME or someone similar and only closed out once that review process has been completed.
More posts by @Karen856
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