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Topic : Re: Can technical writing suck less I currently have the prospect of writing a considerable amount of technical documentation (describing interactions with an extremely complex online service). I consider - selfpublishingguru.com

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How do you spice up content creation when you are writing technical instructions? Well, you obviously can't use too many epithets or metaphors. There's little place for emotions in technical documents. However, some companies are trying to use technical writing as a tool for establishing or further promoting their company's image.

A good sense of humor, for example, can be a trait your company is known for. And, this means, that even your help topics might have a couple of jokes in them. Google, for example, does that in online documentation. However, Google's got a whole team of experts that are trying to figure out what is appropriate. Moreover, these experts are studying other cultures as well, to make sure that localisations meet ethical and cultural specifics of different countries.

Not every company has the resources Google has, so, in order to avoid leaving a negative impression, mostly people choose to stick to the safer side of things in their user manuals.

I recommend that you read this article - 'How to Up the Drama in Your Technical Documentation' to learn more on this topic.


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