: Re: "Dear Stack Exchange, I am very disappointed in you" - How to construct a strong opening line in a letter? In light of recent events, I intended to write a simple letter of complaint to StackExchange.

@Becky328

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Dear Stack Exchange,

for once can you be honest with us?

Why didn't you give Monica Cellio a second and private hearing?

Yours,

The volunteers who make up Stack Exchange.

Update #1
An explanation and an apology has recently been posted.

An Update to our Community and an Apology

The line

We removed a moderator for repeatedly violating our existing Code of Conduct and being unwilling to accept our CM’s repeated requests to change the behavior

has no documented evidence supporting it.

Update #2
A second letter of apology has been issued, below is a snippet

An apology to our community, and next steps

… we hurt a longstanding member of the community and an important volunteer moderator. She deserved the benefit of a private, comprehensive process. […]

I am [David Fullerton] more committed than ever to creating a welcoming and inclusive community across Stack Overflow and Stack Exchange, and the mistakes we made over the past few weeks made that worse, not better. I know we have lost the trust of many of you, and that trust must be re-earned over time by more than just words. That starts this week with some of the concrete steps we are taking with the moderator removal process and the Code of Conduct changes, but the hard work will continue for years.

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