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Topic : Re: Should one use the legal "shall" in requirements documents and specification documents? At least in the US, "will" has replaced "shall" in most every context, with the notable exception of the - selfpublishingguru.com

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The "shall" language is universally accepted, as testified by the official recommendation from ISO (International Organization for Standardization):

“shall” indicates a requirement
“should” indicates a recommendation
“may” is used to indicate that something is permitted
“can” is used to indicate that something is possible, for example, that an organization or individual is able to do something

SOURCE: www.iso.org/iso/foreword
ISO standards are produced across international and disciplinary/business areas, so I would say that this language is definitely a good starting point - with the best practice being to explicitly say which terms you'll use and what they mean!


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