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Topic : Including incidental personal traits in a review When you write an online review (for instance, of a restaurant) is it appropriate to include information about the hosts that isn't directly related - selfpublishingguru.com

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When you write an online review (for instance, of a restaurant) is it appropriate to include information about the hosts that isn't directly related to the service provided?

Recently I bought a dinner with a social eating app. It was a pleasant experience, and as usual I would like to write a review about it. Here's the problem: Should I include the fact that the hosts have light physical disabilities?

Probably there's no need to mention it, and I shouldn't be protecting anyone from anyone, but still... Could it happen that someone doesn't feel like they have the sensitivity to deal with these hosts? And should I warn them? For example, imagine someone who has never seen a hand that is missing a finger, and this person keeps looking at it, which is kind of rude.


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So after thinking about it for sometime I think the issue boils down to two factors: first I don't have time to spend hours thinking about it, second if I do this for them should I do this for everyone? Should I say something in the review for everytime I met someone that "deviates from the norm"? No, as of now I don't feel like it, also I'm not the police, so I should probably just write my experience, if it went well or not.

I stil maintain that since the platform I'm writing the review on is about socialization there should be a way to tell the guest-to-be the details about the experience they are going to buy.


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I don't want to call it a gimmick, but I feel unless the restaurant is marketing this as something they do (hiring people with disabilities as part of the wait staff) I would avoid this. A lot of disabled people don't want attention drawn and don't want to be "charity cases" but rather treated as if they were no different than anyone else without the disability (And I feel I should re-iterate what it is I mean by gimmick. Lots of restaurant hire attractive waitresses, but the Hooters Chain restaurant hires them exclusively for wait service staff positions and markets this fact in advertising. Is this a restaurant that has some staff that just so happen to be attractive women(sub disabled) or does the restaurant actively promote itself as hiring these people. And yes, there is something different between giving pretty girls jobs and giving disabled people jobs, but the idea is it's part of the resturant's promoted image. Another idea is the Mission BBQ chain, which runs a lot of promotions that support U.S. Military and Veterans groups and local First Responders Like Police, Fire, and EMS services.)

If this is not the case, I recommend getting in contact with the Host and asking if it's okay to bring the topic up first, especially if you are going to praise him or ask people to politely not stare (they maybe don't care or maybe feel like they can fend for themselves... some may even be prone to poking fun at themselves (I'm aware of an Australian Comedian who is missing a leg and will wear a false leg, but a major part of his show is going to be a series of jokes about how he likes freaking people out with his false leg).


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Let's consider this from three different perspectives:

1) What is the purpose of a review? To provide information about a service or product. From that point of view, I would not include information about the host or provider that isn't relevant to your experience of the service or product.

2) What do you owe the hosts? As you mentioned, it isn't your job to protect them. If they have chosen to provide this service, and if they elected not to mention their disabilities in the service description, it means they don't have any expectation that the people they host need to know that fact ahead of time.

3) What do you owe potential guests? You owe potential guests a fair, honest, and useful depiction of the service or product. It isn't your job to protect them from their own potential prejudices.

So, in my opinion, the conclusion is clear. Review the meal, and leave the hosts' personal characteristics out of it, unless those either negatively or positively impacted your experience in some significant and relevant way.


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