: Re: Microsoft Word - Citation button greyed-out Not sure if this is the correct site to post this question, but I could not find a better one. I am doing a Pratical Assessment Task for high school,
Welcome to Writing!
I had to do some software sleuthing, and according to this forum post, this problem can happen when you have Microsoft Word version conflicts, i.e. if you ported a new document to an older version of Microsoft Word or vice versa. The citation feature was only added in newer versions of Word.
In order to fix the problem, the poster suggests:
...saving to Word 97–2003 (*.doc) format and then back to *.docx seems to fix the problem. You will have to recreate the Bibliography field, because the *.doc format doesn't support it.
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